Mobile
Every page and form on real phones, not just a desktop preview.
Launch handoff and support
Launch day is not the finish line. We test real workflows, document how everything works, train your team and stick around to keep improving things after go live.
Real workflows tested
Everything documented
Training for your team
What we test before launch
Nothing goes live until we have walked through it the way your customers and your team will.
Forms
Every form submitted for real, and every submission tracked to where it lands.
Consent
Permission checkboxes and privacy wording work the way they should.
Notifications
The right people get the right alerts at the right time.
CRM data
Details arrive in your CRM complete, correct and in the right place.
Failure paths
What happens when something goes wrong, and who finds out.
Human handoff
Every point where a person needs to step in actually reaches a person.
Every launch is tested first
If a step fails in testing, it gets fixed and tested again before your customers ever see it.
What you get at handoff
You should never feel locked out of your own website or tools. Here is what we hand over.
Start a project- Access notes
Where everything lives and how to log in, all in one place.
- Simple instructions
Plain steps for the everyday changes you will want to make.
- Training
A walkthrough for you and your team using your real workflows.
- Documented build
Notes on what was built, how it connects and why.
- Future improvements
A list of what to tackle next, when you are ready.
- Ongoing support
Ongoing improvements, as agreed, after launch.
Launch day and after
Support covers both: a smooth launch, then a plan for keeping things working as your business grows.
On launch day
Everything is tested, documented and handed over before you go live.
- Real workflows tested end to end
- Access notes and instructions delivered
- Your team trained on day to day tasks
- A list of next steps ready to go
After launch
Your website and tools keep improving instead of slowly falling behind.
- Ongoing improvements, as agreed
- Updates to forms, flows and assistant answers
- Help when something needs a fix
- A partner who already knows your setup
Where handoff fits
Testing and handoff are the last two steps of every project, and they are never skipped.
- Discover
Your goals, customers, tools and what is not working.
Read more - Audit
A close look at your current site and systems.
Read more - Map
A plan for what to keep, rebuild, connect or automate.
Read more - Build
Design and code, plus any approved integrations.
Read more - Test
Phones, forms and notifications, checked for real.
Read more - Handoff
Notes, training and a list of next steps.
Read more
Common questions about handoff and support
Straight answers about launch, training and what happens after your project goes live.
Have a different question? Sprout can help, or point you to a real person.
Ask SproutWhat do you test before launch?
Phones, forms, consent, notifications, CRM data, failure paths and human handoff. If anything fails, it is fixed and tested again before launch.
Will I be able to make changes myself?
Yes. You get simple instructions and training for the everyday changes you will want to make.
Do I get access to everything?
Yes. Access notes cover where everything lives and how to log in, so you are never locked out of your own tools.
Do you offer ongoing support?
Yes. Ongoing improvements are available after launch, as agreed with each client.
How much does ongoing support cost?
It depends on what you need, so it is scoped for each business. Send a project request and a real person will follow up with you.
Can you support a site you did not build?
Tell us about it. Every project starts with an audit, so we can look at what you have and be honest about what makes sense.
Every project ends with handoff
Handoff and support come with every one of these services.